Privacy Policy

Data Controller Information

stellatrixa Ltd is the data controller responsible for your personal data. Our company is registered in the United Kingdom with registration number 97643125. Our registered office is located at 283 Mill Lane, Liverpool, L2D 5BV, Merseyside, United Kingdom.

Data We Collect

We collect various types of personal data to provide and improve our services. The data collection includes information you provide directly to us and information we collect automatically when you use our website and services.

Information You Provide

• Contact information including name, email address, phone number, and company details
• Communication preferences and marketing consent
• Messages and correspondence sent through our contact forms or email
• Account information if you register for our services
• Payment information for service subscriptions (processed securely by third-party payment providers)

Information We Collect Automatically

• Website usage data including pages visited, time spent, and navigation patterns
• Technical information such as IP address, browser type, device information, and operating system
• Cookies and similar tracking technologies (see our Cookie Policy for details)
• Referral sources and search terms used to find our website

How We Use Your Information

We use your data for legitimate business purposes and in accordance with applicable data protection laws. The use of your data enables us to provide our services effectively and improve your experience with stellatrixa.

Service Provision

• Processing and responding to your enquiries and service requests
• Providing customer support and technical assistance
• Delivering our workflow automation software and related services
• Managing user accounts and service subscriptions

Communication and Marketing

• Sending service-related communications and important updates
• Marketing communications about our services (with your consent)
• Responding to your questions and providing customer support
• Conducting customer satisfaction surveys and feedback collection

Business Operations

• Website analytics and performance monitoring
• Fraud prevention and security monitoring
• Legal compliance and regulatory reporting
• Internal business analysis and service improvement

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our comprehensive Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Legitimate Interests: Website analytics, service improvement, and business communications
• Contract Performance: Providing services you have requested or purchased
• Consent: Marketing communications and non-essential cookies
• Legal Obligation: Compliance with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist in delivering our services (under strict confidentiality agreements)
• When required by law, legal process, or government request
• To protect our rights, property, or safety, or that of our users
• In connection with a business transaction such as a merger or acquisition (with appropriate safeguards)

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Other legally recognised transfer mechanisms

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods are based on business requirements and legal obligations:

• Contact enquiries: Retained for 3 years after last communication
• Customer account data: Retained for the duration of the service relationship plus 7 years
• Marketing data: Retained until consent is withdrawn or 3 years of inactivity
• Website analytics: Retained for 26 months in accordance with Google Analytics settings

Your Rights

Under GDPR and UK data protection law, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Staff training on data protection and security
• Incident response procedures

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, if you believe we have not handled your personal data appropriately.